Career development. This term accompanies us throughout our entire professional life. How is it in our company? Is it possible? Is it a myth or a reality?
10. May 2023
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Reading time: 4 min.
Careers can also be made here on the 3rd floor in Aupark and an example of this is the story of Pali Kralčák, who started with us as a Desktop Support Engineer. In this position, you are mainly responsible for making sure that everything works as it should on computers, i.e. that people have access to emails, access to servers and applications. You can say that if something is not working on your work PC, you turn to the Desktop Support Engineer in your company.
Pali is not a Desktop Support Engineer anymore, because he is already working as a Systems Engineer for Microsoft Citrix – Projects. The difference between the positions is not only in the title, but mainly in the job description, responsibilities and in the salary.
The Desktop Support Enginner position is basically a 2nd level Service Desk, so in this position you are not the first one contacted, but if the local Service Desk couldn’t handle it, the request will come to a local or external Desktop Support Enginner.
The main role of the Desktop Engineer is to help users, so the Desktop Engineer is not responsible for managing the service but has to deal with people and solve their problems.
However, in your role as a systems engineer for Microsoft Citrix – Projects, you are already building environments. Basically, a customer comes to you and says they want a new email environment, multiple services within an M365 or Microsoft 365 hybrid such as AzureAD Authentication for their applications or single sign on implementation of security and compliance features on the cloud within M365 Defender, Microsoft Purview or Microsoft Defender for Cloud Apps. The difference is that it’s no longer about solving common user problems, it’s about building a comprehensive system for an external customer.
Pali had a very interesting answer to that, so we’ll use his quote to help us out. ”I was not afraid. A lot of people are scared because they feel like they’re going to mess something up. But we have created an atmosphere where you feel supported and so you want to proactively deal with things. I was still the first in line to say I’m going to go for it. My superiors noticed that and started giving me more difficult tasks and that’s how I moved on and on,” explains Pali.
Of course, for career advancement you need to take some training, which is not limited in any way and we fully support everyone in their education. Anyone who works in IT knows that training is at most 10% of success. Basically, it’s like school. You get the theoretical foundation, but what you do with it is up to you. Again, Pali put it brilliantly, so we’ll use his quote for the second time as well. ”You have to test a lot because if you get a certification, but you don’t actually do anything with it, that certification is actually useless. Anyone who wants to do something more complex in IT has to read a lot, and most importantly, try. Because one wrong command in the command line can affect the whole environment,” says Pali.
On the other hand, we have to say that career growth takes time, and you can’t do it quickly in a few weeks. Pali has been with us at CANCOM since the first days and his employee number is 029, so in our relatively short history he is one of the memorable ones and remembers the days when we were not sitting in those fine offices in Aupark.
What are his prospects? ”We have a lot of opportunities in IT and it’s actually super easy to find a job, but at CANCOM I have the opportunity to grow either financially or career-wise, so I have no reason to leave. Plus, I feel great here because I see people who enjoy their work and don’t just come here to sit around. Everything is discussed and the best option is sought, and this is simply the right recipe for a successful company”, Pali concludes.
So, what is the right recipe for a career? We can’t give you a simple answer to that, but I guess the foundation for a career in IT is knowledge and communication. Our customers only want the best solutions, so we need to have only the latest knowledge and insights, and of course they expect smooth communication in German and English.
So, what is the right recipe for a career? We can’t give you a simple answer to that, but I guess the foundation for a career in IT is knowledge and communication. Our customers only want the best solutions, so we need to have only the latest knowledge and insights, and of course they expect smooth communication in German and English.
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